Reusable firm and matter profiles
Save firm details and matter references once and reuse them on every request.
For legal teams
DedicatedServe Counsel Priority
A firm account built around how litigation teams actually work: save the firm and matter once, raise requests in seconds, follow each assignment stage by stage, and keep every quote and report in one place. Coverage and timing are always confirmed by Dispatch for the address in question.
Built for California attorneys, Litigation teams, Paralegals and legal assistants, In-house legal departments, Approved law-firm administrators.
What a firm account gives you
One dashboard for every request
All of the firm's requests, their stage and their history in a single private view.
Visual assignment tracking
Follow each assignment stage by stage, with an approximate service area rather than raw coordinates.
Dispatch messaging
Message Dispatch about a specific request. Servers are never contacted directly.
Transparent quotes and assignment history
Every quote shows its line items, version and expiry, and stays on the record.
Priority intake and status visibility
Firm requests are surfaced first in the intake queue, subject to server availability. This is queue position, not a timing promise.
Approved report access
Released reports are available in an accessible HTML view to the requesting firm.
Saved service preferences and repeat requests
Re-run a previous request with the same preferences instead of retyping it.
Multi-user firm access with role controls
Several people from one firm, each with their own sign-in and role.
Consolidated invoices
One statement per period instead of a charge per request.
Not available yet: Card payments are switched off until payment setup and review are complete.
Optional monthly usage summary
A monthly summary of completed assignments, sent only if the firm opts in.
Not available yet: Email delivery is switched off until a sending domain is configured.
Volume programme
1–9 completed assignments a month
Standard rates, with every benefit of the programme.
10–24 completed assignments a month
A 5% service-fee credit applied to the following month, after Dispatch reconciles the month.
25 or more completed assignments a month
A custom written agreement. Credits never go above 10%, and above 5% needs the owner's written approval.
Credits apply to service fees only. They never apply to documented pass-through costs, parking, tolls and gated-access charges, witness fees and advanced costs, affiliate coverage outside the normal area, court filing fees, custom-quoted work.
Card payments are switched off while payment setup is completed, so no firm is being billed today.
How we work with firms
- No referral commissions.
- No fee sharing with attorneys or firms.
- No gifts, meals or entertainment offered for legal referrals.
- No quid pro quo of any kind.
- No payment for a recommendation to a client.
- No public claim of partnership or endorsement without written consent.
We do not promise a service outcome, a court result, a guaranteed timeline, coverage across the whole state or staffing around the clock. We say what we can do, and Dispatch confirms the rest in writing.
Getting started
- 1. Firm details and billing contactFirm name, office address, billing contact and the people who may raise requests.
- 2. Acceptance of the terms and privacy notice in forceRecorded against the exact versions the firm saw.
- 3. Firm users and rolesWho may raise requests, who may see reports and who receives billing.
- 4. Coverage confirmationDispatch confirms which of the firm's usual addresses are inside normal coverage.
- 5. Saved service preferencesDefault service level, document handling and reporting preferences.
- 6. Pilot reviewA short pilot period, then a written review of what worked before standing terms.
Tell us about your firm
This records an enquiry. It does not open an account, agree a price or start any work.