Terms of Service

1. Acceptance of these terms

These Terms of Service govern access to and use of the DedicatedServe platform, including the public website, the client portal, the process-server Field pages and the dispatch, tracking, messaging and reporting features offered through them. By submitting a request, creating an account, accepting an assignment or otherwise using the platform, you agree to the version of these terms that is in force at that moment.

You must be at least 18 years old to use the platform. If you use it on behalf of a law firm, company, agency or other organisation, you confirm that you are authorised to bind that organisation, and "you" then means both you and that organisation.

You agree that agreements, notices, records and disclosures may be provided to you electronically through the platform, and that an electronic acceptance recorded by the platform has the same effect as a signature on paper.

Every policy on this platform is versioned. Each version carries a version number, an effective date and a content fingerprint, and the version you accepted is recorded with your acceptance. Earlier versions are retained so that it is always possible to establish which wording applied to a particular action.

2. What DedicatedServe does, and what it does not do

DedicatedServe is a technology-enabled dispatch and coordination service for process-serving work. The platform is used to receive service requests, review and confirm them, match and assign eligible process servers, show visual status to clients, carry messages between a client and Dispatch and between an assigned server and Dispatch, and prepare activity records, reports and supporting evidence.

DedicatedServe is not a law firm and does not provide legal advice, legal opinions or court representation. Nothing on the platform, including status information, reports, templates or helper text, is legal advice or a substitute for advice from a qualified lawyer in the relevant jurisdiction.

DedicatedServe does not monitor your court deadlines, filing dates, statutes of limitation or procedural requirements, and does not warrant that any attempt or completed service satisfies the requirements of any particular court, rule or jurisdiction. Responsibility for those judgements remains with you and your legal advisers.

3. A request is not a booking

Submitting a request form creates a request only. It does not book a process server, does not reserve any date or time, does not create a quote and does not create a payment or a payment obligation.

Before any assignment exists, Dispatch reviews the request and confirms territory coverage, availability, the scope of work, timing, the eligibility of a specific server and, where pricing applies, an approved quote. Dispatch may accept a request, ask for more information, propose different timing or decline the request.

An assignment exists only when the platform records it. Status wording shown to you reflects the operational state of that record, and no informal statement, estimate or expectation creates a booking.

4. Process servers

Process servers receive work through the platform only after qualification and authorisation checks recorded by Dispatch. Those checks are administrative: they confirm what has been recorded and verified on the platform, and they are not an independent certification of any person's licence, bond, insurance or standing.

Unless a separate written agreement states otherwise, a process server using the platform is an independent service provider and is not an employee or agent of the client. A server must comply with applicable law and with the lawful instructions recorded for the assignment, and must decline anything unlawful or unsafe.

A client has no right to direct a process server to act unlawfully, to enter a place unlawfully, to misrepresent their identity or purpose beyond what the law permits, to harass or intimidate any person, or to disregard a safety decision made in the field.

5. Client responsibilities

You are responsible for having the authority and a lawful purpose for every request you submit, and for ensuring that your use of the platform complies with the law and the rules that apply to you and to the matter.

You are responsible for the accuracy and completeness of the information you provide, including recipient details, addresses, workplace or alternative locations, timing, deadlines and case references, and for supplying complete, legible documents in a usable form.

You must not use the platform to harass, stalk, intimidate or threaten any person, to conduct surveillance for a purpose other than a lawful service attempt, to transmit contraband or unlawful material, to give deceptive instructions, to request something unsafe, or to upload sensitive personal information that the work does not require.

You remain responsible for your own legal deadlines, filing requirements and procedural steps. Requesting service through the platform does not transfer that responsibility to DedicatedServe.

6. Matching, status and dispatch discretion

Status information shown to you is operational information about what the platform has recorded. It is not a legal conclusion and does not itself establish that service was valid, complete or effective.

An estimated arrival time is shown only when a genuine estimate exists. Where none exists, the platform says so rather than displaying a predicted time. An estimate is always an estimate and is never a guarantee.

Dispatch may reassign, pause, decline or cancel work for reasons including safety, server eligibility, legality, territory coverage, incomplete or inaccurate information, conflicting instructions, or lack of availability. Where practical, the platform records the reason and makes the change visible in the status history.

7. Stay-on-location hourly work

A client may ask that a process server remain at or near the service location for a chosen number of hours. Requested hours are a request. They take effect only if Dispatch confirms them, a qualified server is available and, where pricing applies, a quote has been approved.

Four measurements are kept separate and are never merged: the duration you requested, the elapsed time of the assignment, foreground location-verified time, and periods that could not be verified. Each is shown as its own value.

Hourly coverage does not guarantee that the intended recipient will appear, that service will be achieved, or that any particular outcome will result from the time spent.

Verified location time is evidence of nothing more than that a device reported a valid, accepted reading within the expected area while verification was active. It never automatically creates a charge, an overtime entitlement, a completed assignment, a payroll entry, a refund or legal proof of service. Any such consequence requires a separate, deliberate decision under a policy that is itself in force.

8. Foreground browser location

Location verification is available only for hourly or stay-on-location assignments, and only through the process server's own web browser while the Field page is open and visible.

Verification can begin only when all of the following are true: the server holds a current account-level location agreement, the browser has granted location permission, the Field page is open, visible and online, and an initial valid reading places the device within the expected area for the assignment.

Verification pauses whenever the page is hidden, the device is locked, the browser is suspended or closed, connectivity is lost, power-saving restricts the browser, permission is removed, or a reading fails the accuracy, freshness or area checks. A pause is recorded as an unverifiable period. It does not mean that the process server stopped working, and it is never filled in afterwards.

Clients are never shown precise coordinates, movement history, route traces, geofence geometry, device identifiers or anomaly details. Clients see privacy-safe status only.

9. Accounts, security and devices

You must provide truthful account information and keep it current. You are responsible for protecting your credentials, for every action taken through your account, and for telling us promptly if you believe your account has been compromised.

Accounts are personal. You must not share an account, sign in on behalf of another person, or allow another person to act under your identity on the platform.

Access from a device may require that the device is recorded and authorised. Authorisation for a device or a session may be revoked, and an account may be suspended, where there is a security concern, a suspected policy breach, an eligibility problem or a legal requirement.

10. Messaging and notifications

Messaging on the platform runs between a client and Dispatch, and between an assigned process server and Dispatch. There is no direct client-to-server channel, and you must not attempt to create one through the platform.

Do not send unlawful content, and do not send sensitive personal information beyond what the assignment genuinely requires.

Notification email, where it is enabled, tells a recipient that something has happened and directs them to sign in. It is not a guaranteed delivery channel. While an email provider is not configured, no notification email is sent at all, and the platform remains the authoritative place to read your messages and status.

11. Documents, reports and evidence

Reports produced by the platform are factual activity records of what was attempted, observed and recorded, unless a jurisdiction-specific template that has been approved for that purpose is active for the assignment.

A platform report is not automatically an affidavit, a declaration, a proof of service or a court filing. Converting an activity record into a document intended for a court is a separate step that depends on the requirements of the relevant jurisdiction.

Records are corrected by issuing a linked revision, never by silently editing an existing record. Superseded versions remain linked so the history is visible.

Access to documents and downloads is restricted to the people authorised for that record, and download links are limited in time and scope.

12. Quotes and payments

Pricing exists only through a current quote approved by Dispatch. No price shown anywhere else on the platform is binding.

No checkout, charge, authorisation or payment is created by submitting a request. Payment can occur only once a payment service has been separately enabled on the platform and the client has accepted a current quote at that time.

A quote that has expired, been superseded or been changed is invalid and cannot be used to charge anything. Cancellation, refund, overtime, tax and dispute handling are each governed by their own policy, and no action of that kind may be taken before the policy governing it is in force.

13. Reviews

Reviews may be submitted only by verified clients whose request meets the eligibility rules recorded by the platform. Reviews are moderated, and display depends on the reviewer's own display consent.

DedicatedServe does not create, buy, solicit under false pretences or fabricate ratings or testimonials. A reviewer may withdraw display consent, after which the review is no longer shown publicly.

Where a separate reviews policy is in force, that policy controls when reviews are collected, moderated, displayed and withdrawn.

14. Prohibited use, intellectual property and availability

You must not attempt to gain unauthorised access to the platform or to another person's records, probe or interfere with its security, scrape or bulk-extract content, reverse engineer it except where the law permits, introduce malicious code, or use it to break the law or to infringe the rights of another person.

The platform, its software, design, text and other materials are protected by intellectual property rights and are made available to you for permitted use of the service only. You keep all rights in the content and documents you supply, and you grant DedicatedServe the permission needed to store, process, transmit and display that content for the purpose of providing the service and maintaining the records described in these terms.

If you send suggestions or feedback, you agree that they may be used to improve the service without obligation to you.

The platform may rely on third-party infrastructure and service providers. Access may be interrupted for maintenance, security work, provider failure or reasons outside our control, and features may be added, changed, limited or withdrawn.

15. Disclaimers

DedicatedServe does not provide legal advice and does not warrant any legal outcome.

We do not guarantee that a service attempt will succeed, that a recipient will be found or present, that any deadline will be met, that location verification will run continuously, or that information you supply is accurate.

Except where the law does not allow it, the platform is provided on an "as is" and "as available" basis, and we disclaim implied warranties to the extent permitted. Nothing here limits any right you have that cannot lawfully be waived.

16. Limitation of liability

To the extent the law allows, DedicatedServe is not liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost business, lost goodwill or lost data, arising out of or relating to your use of the platform.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or fraudulent misrepresentation, wilful misconduct, gross negligence, death or personal injury caused by negligence, privacy and security obligations that cannot be waived, or any other statutory right you hold as a consumer or otherwise.

These terms do not set a monetary cap on direct liability. If a cap is ever introduced, it will appear in a later version of these terms with its own effective date.

17. Suspension, changes and general terms

We may suspend or end access where there is a serious or repeated breach of these terms, a security or safety concern, an eligibility failure, or a legal requirement. You may stop using the platform at any time, subject to records that must be retained.

These terms may change. A new version carries a new version number, a new content fingerprint and an effective date. Where a change is material, the platform gives notice and, where the change affects the basis on which you use a feature, asks you to accept the new version before you continue to use that feature.

If any provision is held unenforceable, the rest remains in force. A delay in enforcing a right is not a waiver of it. You may not assign your rights under these terms without consent; DedicatedServe may assign them in connection with a reorganisation or transfer of the business, subject to the protections described in the privacy notice.

These terms, together with the policies in force that they refer to and any quote you have accepted, form the entire agreement between you and DedicatedServe about the platform.

Applicable law governs these terms. This version does not specify an exclusive court or venue, and none should be inferred; a governing-law and venue term will only appear in a later version if and when it is adopted.

Contact about these terms is made through the authenticated portal or through the privacy and policy request pathway in the Policy Centre.

18. Accessibility and plain language

These terms are written in plain language, use structured headings, and are published in a form that can be read with assistive technology, resized, and printed. If any part of this document is not accessible to you, tell us through the Policy Centre so that we can provide it in another usable form.